As an organization we are dedicated to solving key challenges in the financial industry, including the skills deficiency in many emerging markets. The lack of talent is a significant barrier to growth and innovation, limiting progress and development in these regions.
Another issue is the knowledge gap that exists between traditional financial institutions and fintech. This gap can make it difficult for these two groups to collaborate effectively, which can also hinder growth and innovation in the industry.
Lastly, the lack of a globally recognized certification body is a significant challenge facing the industry. Without a standard set of criteria and qualifications, it can be difficult to evaluate talent and assess the quality of financial services.
Overall, we are committed to driving growth and innovation in the financial industry by addressing these critical challenges. By providing solutions to these issues and helping to create a more inclusive and sustainable financial industry that benefits everyone.
Certifications
Intermediate
Certified Payments Operations Professional (CPOP)
Certified Payments Operations Professional (CPOP)
Course Overview
The payments industry is constantly evolving, and to stay ahead of the curve, you need to keep your skills sharp. That's where CPOP comes in. This course builds on the foundation of CPP 1 and provides you with an in-depth understanding of the latest payments processing and operations.
You'll learn about EMV, processing codes, and the role of key stakeholders in the payment ecosystem. You'll also gain proficiency in dispute resolution, investigation, and evaluation skills. In addition, you'll learn about billing, settlement, and reconciliation, and how to navigate the various card scheme rules and technical specifications.
By the end of the course, you'll be a more efficient and knowledgeable operations professional, with the skills and knowledge you need to succeed in the ever-evolving payments industry.
Who is this course for
This course is suitable for professionals who have demonstrated experience in electronic payments and would like to seek a deeper understanding in operations and be part of a support community with liked minds across geographies.
To be enrolled for this course, the participant will be expected to have completed and be certified for the CPP 1 or have successfully obtained a merit score in the pre-assessment test.
Course Modules
Module 1: Introduction to Payments Operations
Overview of payments systems and networks
Payment types and methods
Role of payments operations in the industry
Module 2: EMV Operations
Understanding EMV technology and its importance
EMV compliance and certification processes
EMV transaction processing and troubleshooting
Module 3: Reconciliation and Settlement
Reconciliation process and best practices
Settlement process and requirements
Dispute management and resolution
Module 4: Understanding Billing
Overview of billing and invoicing processes
Billing methods and systems
Billing dispute management and resolution
Module 5: Fraud and Risk Management
Types of fraud in the payments industry
Risk management and mitigation strategies
Fraud investigation and prevention techniques
Module 6: Regulatory Compliance
Overview of regulatory frameworks and requirements
Compliance with industry standards and regulations
Compliance monitoring and reporting
Module 7: Payment Operations in Practice
Case studies and real-world examples of payment operations
Best practices in payments operations
Emerging trends and technologies in payments
Module 8: Exam Preparation
Exam format and structure
Practice exams and review sessions
Tips and strategies for exam success